It’s HOT !!!!

Don’t sweat it:

Being one of those so-called more or less "empty nester" couples, my wife and I decided to do a little "Downsizing" of our own, ..... sold the big Hacienda and bought one of those cutecy little condos’. Not new, but situated on a real nice established Golf Course, mature trees and shrubs, the place was ideal.

Did the whole thing over, ... rugs, paint, some recessed lights, frig, put in a micro wave, all those things. Checked out the heater and AC ..... signed up for the "Service Sentry Plan" from South Jersey Gas just so if there was some future problem with the heat or air; not bad, lookin good.

Fat and happy me.

Long story short. Lived here a year, moved in the summer, went through the winter, no need to call the "Sentry". Everything A OK. The following Spring was warm. Warm enough to turn on the Air. It got cool, but not cool enough for me, then it kinda wasn’t doin too much of (Bleeping) anything. Not to worry ...... we’re 100% protected by our "Service Sentry Plan". So, I called them up.

Conversation:

South Jersey Gas: Hello, SJG. What can we do for you?

Iceman: My AC isn’t cold enough.

South Jersey Gas: What’s the problem?

Iceman: My AC isn’t cold enough.

South Jersey Gas: Do you know why?

Iceman: Is this SJG that offers the "Service Sentry Protection Plan"?

South Jersey Gas: Do you have Gas?

Iceman: Not at the moment but I don’t feel well at all.

South Jersey Gas: No, .. I mean are you a SJG customer?

Iceman: Yes I am and we have the "Service Sentry Protection Plan".

South Jersey Gas: Great. Are you on the
"Service Sentry Protection Plan"?

Iceman: Yes, ... do you suffer from headaches?

South Jersey Gas: OK. I have you up on the screen. A SJG Technician will be dispatched to your location as soon as possible. Click

The arrival: which was sooner than I expected. Still fat and happy me.

SJG Technician: Yes sir, I’m your SJG man and here to check out the AC.

Iceman: Super. It’s blowin cool air but I don’t think it’s workin right.

SJG Technician: OK. I’ll check the whole system and get you up and running.

He checked the Thermostat, the inside temp, outside temp, and went out to the unit. Checked the pressure? fluid?, all kinds of things. Good man, very thorough. Even partially dismantled the unit. Got him an Ice Tea. Spent about 4 or 5 hours on the job.

After checking and rechecking, the nice man came inside, gave me a small bill that I would have to pay for gas or something he put in the machine, about 6 bucks. The AC was pumping cold air. I watched the man leave and returned to my cool condo fat and happy. Ugh oh, .... it was warming up again. Hated to do it buuutttt, had to call back (Bleep).

South Jersey Gas: Hello, SJG. What can we do for you.

Iceman: Your man was just here and my AC is warm again.

South Jersey Gas: OK. I’ve got you up on the screen. It says here we just sent a Technician out for service. Is that right?

Iceman: Correct.

South Jersey Gas: What’s the problem now?

Iceman: The problem is, the problem is not fixed.

South Jersey Gas: OK. We’ll send a SJG Technician out again.

Next AM. Really good service. Fat and happy once more.
Knock, knock.

NEW SJG Technician: What’s the problem?

Iceman: (Yada Yada Yada)

NEW SJG Technician: OK ... I’ll check it out.

3 minutes later. Knock, knock.

NEW SJG Technician: We don’t service these units.

Iceman: The guy was here yesterday and worked on it for 4 or 5 hours.

NEW SJG Technician: We don’t service these units.

Iceman: What? What units?

NEW SJG Technician: We don’t service "Heat Pumps".

Iceman: You did yesterday. Here’s the bill. I don’t know a "Heat Pump" from a Stealth Bomber but I ASSUMED YOU DID.

NEW SJG Technician: It’s busted anyway. Ya wanna buy a new one? I got a friend who sells them.

Iceman: How much will that cost me?

NEW SJG Technician: About 2500. I can get him out here tomorrow.

Iceman: Will SJG cover that thing?

NEW SJG Technician: No. We don’t service "Heat Pumps".

Iceman: Does your company Health Insurance cover Psychotherapy?

I called another guy. Next morning I had a brand spanking new AC but was $1800 poorer. After numerous calls, emails and the like, even speaking to a real muckety (Bleeping) muck company rep, they finally agreed to settle this problem and sent me a check for 6 bucks. Am I (Bleeping) fat and happy now or (Bleeping) what!!! I guess you shouldn’t sweat the small stuff.